![]() The alternate care and field sites gained access to our EMR using secure remote access technology via virtual desktop infrastructure, providing ease and flexibility of use. Having an enterprisewide EMR also allowed us to quickly expand our acute care bed capacity by over 90 percent, as well as bring onboard and connect temporary alternate care and field sites, eliminating the need for downtime and/or paper documentation options. Thanks to this unified system, we maintained a real-time window into our patient-bed capacity and ability to meet surge demand in a strategic and coordinated way. The ability to leverage an enterprisewide electronic medical record was instrumental to our COVID-19 response. Internally and externally, to maintain awareness, transparency and trust provide continual monitoring to ensure IT environments remain safe, secure and reliable maintain an appetite for innovation and creativity and learn from each experience and have an active process for continual improvement. Kim Mendez, EdD, RN, chief information officer, NYC Health + Hospitals: From an information technology viewpoint, key strategies which supported optimization of operations during the acute response to COVID-19 included the following: real-time access to evolving clinical and operational data to support critical decision-making special IT task force groups to be at the ready to intake, prioritize and implement rapid changes to EMR and other applications as well as direct technology deployment to support clinical needs and efficiency employ streamlined and virtual processes to onboard and provide just-in-time training of temporary supplemental staff ensure infrastructure capacity and flexibility to support increased telecommuting, inpatient and ambulatory virtual care options and virtual avenues for patient-to-family communication maintain comprehensive and proactive communication, both Here, five executives who lead their hospitals' Epic electronic medical record programs share key strategies on successfully optimizing operations during an emergency and discuss how they have maintained success during the pandemic:Įditor's note: Responses have been lightly edited for clarity and length. The pandemic has forced all healthcare professionals to act quickly and modify workflows, and hospital EHR leaders are no exception. 50 community hospital cfos to know | 2022.83 community hospital ceros to know | 2022. ![]() 260+ healthcare revenue cycle management companies to know | 2022.50 chief digital officer innovators to know | 2022.75 black healthcare leaders to know| 2022.150 top places to work in healthcare | 2022.Past Issues - Becker's Clinical Leadership & Infection Control.Current Issue - Becker's Clinical Leadership & Infection Control.Becker's Cardiology + Heart Surgery Podcast.Becker's Ambulatory Surgery Centers Podcast.Becker’s Digital Health + Health IT Podcast.Dentristy - The Next Five Years Virtual Event.Women's + Diversity Leadership Virtual Forum.Becker's Health IT + Digital Health + RCM.Clinical Leadership & Infection Control.
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