![]() However, a relevant liability is only possible from the date of knowledge of a specific infringement. Obligations to remove or block the use of information under the general laws remain unaffected. According to §8 to 10 TMG we are not obligated as a service provider to monitor transmitted or stored information, or to investigate circumstances that indicate illegal activity. As a service provider we are responsible according §7 1 TMG for own contents on these pages under the general laws. For the accuracy, completeness and timeliness of content, we can not take any responsibility. ![]() On the app there is a ‘Buy M-Tuza’ option, use it to buy M-Tuza for your friends.The contents of these pages were created with great care. You can reach us via call on +254202566566, WhatsApp on +254110006858, email and all social media pages happens when I leave my employer?ĭepending with the arrangement you have with your employer, the employer will decide how to settle the same. M-Tuza is a Multi-store digital vouchers to reward and recognize your employees and clients.īusiness pass is a new and digital way for your employees to settle business-related expenses. M-Kula is a Digital vouchers to feed your employees in a transparent and efficient manner Please reach us on +254202566566 for further assistance. In this case, please liaise with your company administrators. How do I increase my daily limit/network limit? These are restrictions that are set by your company administrators. Why can I only transact at certain outlets/for limited value? The amount is not transferable and can only be redeemed at provided outlets. The amount can only be redeemed at the provided outlets.Ĭan I transfer my balance to someone else? In case you don’t have a smartphone, please reach us on +254202566566 for us to change your PINĬan you withdraw the amount topped up as cash? You can reset your PIN on the Apptivate Africa app. Please reach us on +254202566566 within 12hrs of the transaction for us to effect a reversal. What happens when I pay to the wrong account number, pay more than once erroneously or pay more than was expected erroneously? Please contact your HR/Finance office for them to create a new account for you. What happens if I registered with the wrong number or changed my phone number? In case you don’t have a smartphone, you should receive an SMS with the full transaction details. You can also check the same under transactions on the button left of your app. Click on this and it should show all the transaction messages whether successful or failed. On your app, there is a bell button on the top right. How do I know whether my transaction has gone through? Transaction confirmation is the same as the consumer-initiated option. The merchant will enter the amount payable and will pass the device to you to complete your transaction by keying in your phone number and PIN. Tell the merchant that you would like to transact with their phone. How can I transact if I don’t have a smartphone? In case you don’t have a smartphone, please reach us on +254202566566 for us to assist with finding outlets. You can then get directions to the actual outlet. It should show all outlets that are near you with their name, phone number and distance. Tap on this and ensure that your location is on. On our App (Apptivate Africa) home page there is a button titled ‘find outlets’. How do I know which outlets I can transact at? OTP is a 5-digit code sent via SMS by ‘Apptivate’ once you key in your phone number when logging in. In case you don’t have a smartphone, please ask the Apptivate administrator at your employer to do this for you, or reach us on +254202566566 for us to assist with activation. You should use this code to activate your account using the ‘Apptivate Africa’ app on android or IOS. To activate your account you need to have an activation code which is sent via SMS by “Apptivate”.
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